At specialsale, we understand that the journey of your new collectible companion is just as important as the moment you welcome it home. Our shipping and handling procedures are designed with meticulous care, ensuring your plush treasure arrives safely, elegantly, and in a timely manner.

Order Processing

  • Processing Time: Each order is hand-prepared with care within 1-2 business days (Monday through Friday, excluding public holidays) after we receive payment confirmation. This time allows for our final, detailed quality inspection and bespoke packaging.
  • Order Verification: For your security and our commitment to accuracy, all orders undergo a verification review before processing begins.
  • Order Modifications: Should you need to modify or cancel your order, please contact our Customer Care Team immediately at Xyd983214@163.com. We can only accommodate such requests if the order has not yet been prepared for shipment.

Packaging & Presentation
Every specialsale doll is treated with the reverence it deserves. Your item will be carefully placed in its protective packaging, then sealed within a sturdy, discreet outer shipping box to ensure it arrives in pristine, display-ready condition.

Shipping Destinations & Methods
We are delighted to ship our curated collection to the United States and Europe. Shipping costs and estimated delivery timelines are calculated and displayed transparently at checkout.

Free Standard Shipping Offer: Enjoy complimentary standard shipping on all orders over $70 USD.

United States

  • Standard Shipping (FREE on orders over $70): 7–14 business days after dispatch.
  • Express Shipping: 4–8 business days after dispatch (available for an additional fee).

Europe

  • Standard Shipping (FREE on orders over $70): 10–18 business days after dispatch.
  • Express Shipping: 6–12 business days after dispatch (available for an additional fee).

Important Note on Customs & Import Duties: For international orders, please note that customers are responsible for any applicable customs duties, import taxes, or brokerage fees levied by the destination country. These charges are not included in the product price or shipping cost paid to specialsale and are determined solely by your local customs authorities.

Order Tracking & Delivery
Once your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number and a link to follow your package’s journey.

  • Address Accuracy: Please ensure your shipping address is complete and accurate. We cannot be held responsible for delays or losses due to incorrect addresses provided by the customer.
  • Delivery Responsibility: Upon delivery, a signature may be required. Once a package is marked as “Delivered” by the carrier, specialsale’s liability ends. We are not responsible for loss or theft after delivery confirmation. If a delivery attempt fails due to an insufficient address or recipient unavailability, any resulting reshipping or storage fees will be the customer’s responsibility.

Addressing Shipping Concerns

  • Package in Transit: If your tracking information shows no movement or updates for an extended period (more than 25 business days for international shipments), please contact us.
  • Damaged Upon Arrival: Please inspect your package upon delivery. If the item arrives damaged, you must notify us within 48 hours by emailing Xyd983214@163.com. Please provide your order number and clear photographs of both the damaged item and its packaging. We will promptly assist you in finding a resolution.

Contact Us
For any questions regarding shipping or your order, please do not hesitate to reach out:

  • Email: Xyd983214@163.com
  • Phone: +86 13193814216
  • Company: Xinye County Fengfan Internet Co., Ltd.
  • Correspondence Address: Room 2302, Unit 4, Dengdu Building, 100 Meters Northeast of the Intersection of Zhongjing Road and Beijing Avenue, Huazhou Subdistrict, Dengzhou City, Henan Province, China
  • Website: shop.specialsale.shop